Microsoft Storage

Question

My case number is 7100031069 Will you email me the answer or do i have to contact you

Answer 1

Support does not proactively email answers based only on a case number posted here. To get an update or response for case 7100031069, direct contact with Microsoft Support is required.

Use one of these official channels:

1. Go to the Microsoft Support “Contact us” page and sign in: Contact us. Provide the case number and follow the prompts to reach an agent (chat or call-back, depending on availability).
2. For OneDrive or Microsoft account issues from Outlook.com, use the in-product Help:
   • In Outlook.com, select Help on the menu bar, enter the issue, then scroll to Still need help? and select Yes to contact support.
3. For general Microsoft product help, you can also start from this support entry point and “enter your problem here”: enter your problem here.

Support agents will typically respond using the contact method selected when the case was created (email, chat, or phone). If no response has been received, contact support again through the official channels above and reference the existing case number.

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References:

• IVR_ContactSupport_T1
• IVR_ContactSupport
• Use a storage account with Outlook.com