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Computer locked.. Need support.

David Harlan 0 Reputation points
2026-03-23T21:32:58.8466667+00:00

Computer locked. Password corrupted. Able to access Microsoft Account. Requests for support via chat fail. Please initiate support by contacting me via telephone (leave message with number for call back) or email ASAP. Please let me know this message was received by a person.

Windows for home | Other | Recovery and backup
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  1. Lucus-V 8,335 Reputation points Microsoft External Staff Moderator
    2026-04-01T21:19:20.1966667+00:00

    Hi David Harlan,

    Please note that this is a user-to-user forum, we don't have permission to assist you through phone, email or remote session.

    Please provide me more details about the issue you're facing and the Windows version on your computer. I will investigate and try finding the best solution.

    Thank you for your time.

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  2. David Harlan 0 Reputation points
    2026-03-23T21:45:41+00:00

    None of the AI response is of assistance. I am able to access Microsoft Account and password has been updated. I have had this problem previously (a few months prior) and Microsoft Support was able to resolve access issue quickly via chat. Now requests for Microsoft Support via chat fail. I was further informed that there is a 24 hour block on further attempts at establishing a chat. Time is of the essence. Please initiate person assistance.

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