outlook not updating

Question

My outlook email is not updating on my phone or computer

Answer 1

Use the following steps to fix Outlook not updating on phone and computer.

1. Check if Outlook.com is working
   • If using Outlook.com or a Microsoft 365 work/school account, first check the Outlook.com service status for outages. If email works in a browser but not in apps, the issue is likely with the apps.
2. Fix sync partnership for Outlook.com
   • In a browser, sign in to Outlook.com.
   • Go to Settings > General > Mobile devices.
   • Select the affected phone in the list and delete the device partnership.
   • Select Save at the top.
   • Power off the phone completely, wait a few seconds, then restart it and let mail sync again.
3. Fix Outlook mobile app sync (phone)
   • Open the Outlook app on the phone.
   • Go to Settings.
   • Tap the account that is not syncing.
   • Tap Reset Account and check if it starts syncing.
   • If still not working:
     • In Settings, tap the account again > Delete Account > Delete From This Device.
     • Re‑add the account in Outlook for Android or Outlook for iOS using the Exchange/Outlook.com option (not POP/IMAP) so calendar and contacts can sync.
4. Ensure account type is correct on phone
   • If the account was added as POP or IMAP, calendars and contacts will not sync and mail can behave inconsistently.
   • Remove any POP/IMAP version of the Outlook.com/Microsoft 365 account and re‑add it as an Exchange ActiveSync/Outlook.com account in the Outlook mobile app.
5. Check Outlook on the computer
   • Sign in to Outlook on the web (Outlook.com). If new mail appears there but not in the desktop app, the issue is with the desktop Outlook profile or sync.
   • If using the new Outlook for Windows and a mobile device entry was recently deleted under Settings > Account > Mobile devices, note that a prior issue with saving changes there has been fixed; ensure Outlook is updated and try again if needed.
6. If still not updating
   • Run through the Outlook.com sync troubleshooter referenced in the Outlook.com help if available from the Fix Outlook.com email sync issues article.
   • If email works in a browser but not in any app after these steps, contact the support channel for the specific app (e.g., device mail app vendor) or use the Outlook mobile app as recommended.

---

References:

• Fix email sync issues by removing a device from your Outlook mailbox
• Troubleshoot Outlook mobile issues
• Can't sync calendar and contacts with my phone or tablet
• Unable to save updates in Mobile devices settings for new Outlook