Payment error

Question

Whenever I try to pay for ms365 basic, I get this error
"InvalidRecurrenceState/00-3259a547b94a4cf5a1170fa4737b937f-0000000000000000-01 March 24, 2026 at 9:23:49 AM UTC", i have tried from different devices, and different apps, I keep getting this same error. This error only shows up on this account.

Answer 1

Hi Ayaan,

It sounds like the account has an issue.

Please contact Microsoft Support for further assistance to check at the backend.

Please go to the https://support.microsoft.com/contactus page

Type "Billing" and press Enter.

Please click on the "Contact support" button at the bottom.

Select the Product and Category for support based on your requirements.

The available support methods will be shown to you.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!