billing method

Question

How do I change my payment method? We have a new credit card and the information needs changed on our account.

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. Is this for a personal Microsoft account or a work/school account?
2. Are you seeing any error when trying to update the card? What exactly does it say?
3. Is the new credit card issued in the same country as your Microsoft account region?

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You can do that easily by following these steps:

• Go to https://account.microsoft.com/billing/payments
• Sign in with the same Microsoft account used for your subscription or purchases.
• From there, select "Add a new payment method," enter the required details, and save.
• If you need to change the method for a specific subscription, go to https://account.microsoft.com/services find the subscription, click "Manage," and select "Change how you pay".

Reference: "Update a Microsoft account payment method" https://support.microsoft.com/account-billing/update-a-microsoft-account-payment-method-2ca44141-c10d-a693-7ea6-3a22f5213283

Just to confirm, are you updating this for a personal Microsoft 365 plan, or for something else like Xbox or app purchases?

Or should you need further information please let me know.

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

To change the credit card or update its details for a Microsoft 365/Office subscription, use the Microsoft account or Microsoft 365 admin center, depending on whether this is a personal or business subscription.

For personal Microsoft account (Microsoft 365 Family/Personal, individual Office purchase):

1. Go to Payment options at https://account.microsoft.com/billing/payments and sign in with the Microsoft account that owns the subscription.
2. Find the payment method that needs to be updated and select View or edit card.
3. Update the name, billing address, expiration date, or CVV as needed.
4. Select Save.

For Microsoft 365 business subscriptions (admin-managed):

If updating an existing card used for business subscriptions

1. Go to the admin center.
2. If using Simplified view: select the Products tab, then select View payment methods. If using Dashboard view: go to Microsoft 365 admin center > Bills & payments page, then select the Payment methods tab.
3. For the payment method to update, select the More actions button (three dots), then select Edit.
4. In Edit payment method, change the name, billing address, or expiration date. The card number itself cannot be changed; if the number changed, add a new payment method instead and then delete the old one.
5. Enter the security code when prompted, then select Save.

If replacing the payment method on a billing profile

1. In the admin center, go to Billing > Billing accounts.
2. On the Overview tab, select the relevant billing account.
3. Select the Billing profiles tab, then choose the billing profile.
4. In Invoice and billing notifications, under Payment method, choose:
   • Edit to update existing card details (name, billing address, expiration date), or
   • Replace to switch to another existing payment method or add a new one.
5. Enter the updated or new card details and select Save.

If the card number itself has changed (for example, a new card was issued), replace the old payment method with the new card, then delete the old one once nothing is using it.

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References:

• Update a Microsoft account payment method
• Manage payment methods for Microsoft business accounts
• Manage your Microsoft business billing profiles