Problems with microsoft account

Question

I am unable to save word documents.

When I try it states I am not signed into microsoft.

When I sign into the popup to sign into microsoft it states I am not connected to the internet- which I clearly am?!

Please assist ASAP via my number below.

Carolyn DiGuistini

[PII redacted by moderator]

Answer 1

Hi! Try repairing Office. If that doesn't work, reinstall it. It's probably a synchronization issue between the app and your account.

1. Open Windows Settings (Windows + I) > Apps > Installed Apps.
2. Search for "Microsoft 365" or "Microsoft Office <Year> (2019, 2021)" > Click on the 3 Dots (●●●) > Change > Online Repair > Repair.
3. When the repair is complete, restart your computer.

To reinstall Office:

1. Open Windows Settings (Press WINDOWS + I keys) > Select "Apps" > "Installed Apps".
2. Look for apps like Microsoft Office or Microsoft 365 > Click 3 Points > Uninstall > Wait for the program to be uninstalled > Restart your computer.
3. Go to https://account.microsoft.com/account?lang=en-us > Sign in with your account > Click on Subscriptions > Expand Microsoft Office or 365 > Install apps...

• You can also download from https://www.office.com/