Loop Parent Guardian Issues

Question

Hi, I need your help. I'm very frustrated. I've tried multiple times and many different things, but I can't recover my account with the email "******@gmail.com".

That account was configured by me, and I don't know why it was set up as a child account. I need to recover it because I will soon need to renew the subscription.

PLEASE!!! I need help. When I try to log in, I'm stuck in a loop selecting "I'm a parent or guardian."

Answer 1

Hello, I’m Virginia a fellow Windows user.

Does anything here help?

https://support.microsoft.com/account-billing/how-to-change-a-birth-date-on-a-microsoft-account-837badbc-999e-54d2-2617-d19206b9540a

https://learn.microsoft.com/en-us/answers/questions/5734866/cannot-use-curse-forge-because-ive-been-marked-as

Otherwise contact support here:

https://support.microsoft.com//help/4051701/

https://support.microsoft.com/contactUs

Answer 2

That didn't help, please I need to make a call please somebody help me

Answer 3

The loop happens because the account’s birthdate marks it as a child account, so Microsoft keeps asking for a parent/guardian to give consent before sign‑in can complete.

Use these steps depending on the situation:

1. Confirm why the account is treated as a child
   • The message appears when the birthdate on the account indicates the user is under the statutory age in that region.
   • If the account actually belongs to an adult but the birthdate is wrong, the account must be corrected as if it were a child account first.
2. If the account is really an adult account set up as a child
   • Follow the guidance under “I’m an adult, but Microsoft thinks I’m a child” in the birthdate-change article referenced in Family Safety troubleshooting.
   • That article explains how an adult whose account is flagged as a child can change the birthdate so the account is recognized as an adult account again.
3. If parental consent is genuinely required
   • A separate adult Microsoft account must sign in and give consent.
   • From the consent email or prompt, the adult should:
     1. Click the consent link or Sign in link.
     2. Sign in with their own Microsoft account (the parent/guardian account).
     3. Approve the child account so it can finish setup and sign in normally.
   • If the adult account that originally gave consent cannot be accessed, recover that adult account first using the recovery options. If recovery fails, the child account may lose access.
4. If consent was removed or the child was removed from the Family Group
   • When a parent/guardian removes consent and removes the child from the Family Group, the child account should automatically prompt for consent again at next sign‑in.
   • If that does not happen correctly, sign in using the Sign in link under “How can I request parental consent?” to re‑trigger the consent request.
5. If the account still cannot be accessed
   • If the account recovery form for the parent/guardian account is unsuccessful, it can be retried (up to two times per day) using the official recovery guidance and Sign‑In Helper referenced in the account recovery article.
   • Support agents cannot bypass the consent or recovery process or directly change account details; only the documented self‑service flows can restore access.

In summary, resolve the loop either by correcting the birthdate so the account is no longer treated as a child, or by signing in with a separate adult Microsoft account to provide the required parental consent. If the adult account is unavailable, use the official account recovery process for that adult account first.

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References:

• Managing parental consent
• Troubleshooting Microsoft Family Safety
• Account recovery unsuccessful