onedrive issues

Question

Wrong user is logged in and I need to change to different user

Answer 1

Hello

Are you referring to OneDrive desktop app, or OneDrive on the web?

Are you using Windows 11, or MacOS, or is this on the phone?

Typically you can go to OneDrive Settings > Accoutns tab > Unlink this PC, then resign in with the correct account.

But if you can answer my questions above, I can answer more specifically.

Answer 2

To switch OneDrive to a different user account, unlink/remove the current account and then sign in with the correct one.

On Windows 10 devices (including tablets, Xbox, HoloLens, Surface Hub):

1. Open the OneDrive app.
2. Select My Accounts in the upper-right corner.
3. Choose the currently signed-in account.
4. Select the option to Sign out or Remove account (wording may vary by app version).
5. After sign-out, select Add an account.
6. Choose either Microsoft account (Outlook.com, Hotmail, Live.com, MSN) or Work or school account (Assigned by your organization), depending on which account is needed.
7. Select Continue, then sign in with the correct user’s email address and password.

If sign-in fails or loops, or if there are identity problems between multiple accounts, clear the old account from OneDrive and then:

1. Unlink the old account and relink OneDrive to the correct account.
2. If issues persist, uninstall and reinstall OneDrive, then sign in only with the desired user.

If the account is a work or school account and sign-in still fails, try signing in at https://portal.office.com/onedrive in a browser or contact the organization’s IT department.

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References:

• Use OneDrive on Windows 10 devices (Xbox, HoloLens, Surface Hub, or tablets)
• Error 0x8004de80 or 0x8004de86 when signing in to OneDrive
• How to add or remove an account in Microsoft OneDrive