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laptop keeps dropping camera drivers have had tech support dial in the first time the man fixed problem I took a picture to set up face recognition on reboot drivers missing again
Using New Outlook on Windows for personal email, calendar, and contact management
laptop had a bios upgrade before drivers reloaded yesterday (Friday) drivers were then lost on a shutdown and restart
the drivers have been reloaded today at least once but disappeared on shutting down pc and restarting so I do not think it's a software problem but a problem with the laptop
Yes, it is definitely a possibility that this is hardware issue, but want to make sure all software side is checked.
Besides loading the driver, also install the latest BIOS and chipset driver from HP's website for your model. That's the whole reason I asked for that screenshot, but I cannot read from it as it is so blurry. If you know how to get to the driver support page for your model on HP, that's great. If not, you can go here: https://support.hp.com/us-en/drivers/laptops input the SKU, and it can pull up that page.
its the only way it would the true image to large to send
how do I share it no share button visible
black screen with following message:- can not find camera check it's connected and installed properly that it isn't being blocked by anti virus software and that drivers are up to date if there's a physical switch or button for the camera on your pc make sure that it's turned on.
if you need it here's the error code 0xAooF4244<no cameras are attached
learn more get help
on opening device manager no camera listed
The screenshot is super blurry.. is it an HP?
If so, can you tell me what the System SKU is?
When you said driver missing, you mean it just disappeared from Device Manager all together?
If you open the Camera app, what does it say? Any error message? Or is it just a black screen? Any additional information would be helpful if you don't mind.
Also, can you please hold down Windows + R keys, type in msinfo32.exe and hit enter. Then share a screenshot of the System Information window. Thanks!
I see you already marked my reply as not resolving the question. I do not think I can provide anything close to a solution unless I first get the information I am trying to gather.