A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
Dear @Lucie Torelli,
To help me narrow down the best recovery method, could you let me know a few quick details?
- Where was the file originally saved?
- On your local computer (e.g., Desktop or Documents folder)?
- On a cloud location like OneDrive, SharePoint, or Microsoft Teams?
- How are you trying to access it?
- Are you opening it directly within the Excel app (File > Open), or are you looking for it in Windows File Explorer / OneDrive on the web?
- Is it in your "Recent" list?
- If you open Excel and go to File > Open > Recent, do you see it there? If so, what happens when you click it?
- Did Excel close unexpectedly?
- Did the app crash, or was the computer shut down before you could save the latest changes?
- Have you checked the Recycle Bin?
- This includes your computer's local Recycle Bin or the online OneDrive/SharePoint Recycle Bin.
Once I have narrowed down the issue, I can proceed directly to the appropriate recovery steps (such as using the AutoRecover feature, Version History, or a local search).
I look forward to helping you recover your data.