Hi,
If you're trying to activate offline, first make sure you have written down your product key. It's a 25-digit FPP key; you can use the Showkey Plus program (link below) to write it down if you've already entered it previously.
https://apps.microsoft.com/detail/9pkvzcprx9nv?hl=pt-BR&gl=ST
Then, disconnect your PC from the internet, open the command prompt (admin), and enter the command: slmgr /upk. Wait for the alert that the key has been uninstalled and restart your PC.
After restarting, go to Start Menu > Settings > System > Activation > Change product key. Keep the key and enter the key you have. See if it recognizes and activates.
If it does, restart your PC and see if it remains activated. If so, reconnect to the internet.
If this doesn't work, the best way to contact Microsoft is via Home Chat. Click on the link below and type "Windows". Below that, you will find the "Contact Support" option.
Enter your details to open the chat. A Microsoft representative will then help you.
https://support.microsoft.com/home/contact
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Thanks