Account hacked

Question

My email account has been hacked and rules were set on my account by the hacker. All my emails have been deleted and I am not getting any new emails in. Somehow I've managed to log in using my finger prints but I am also not able to log into any Hotmail on browser as it says I've tried too many times to log in which also could have been the hacker tried to log in. Couldn't see any contract details to contact Microsoft.

Answer 1

Hi, I'm John!

To help narrow down the issue:

Do you currently have full access to your Outlook account (you can sign in normally and see your inbox and settings)? Please check signing in online at https://account.microsoft.com

If you're getting "Too Many Requests” error usually happens if there have been multiple login attempts in a short period of time, and Microsoft temporarily blocks further attempts to protect the account.

The only option for now is to wait for the full 24 to 48 hours for the lockout to clear completely.

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To be safe, I recommend the following steps:

Check your account rules and forwarding settings, hackers create rules that automatically forward or delete emails. You can do this in Outlook settings under Mail > Rules and Forwarding. https://support.microsoft.com/office/manage-email-messages-by-using-rules-in-outlook-c24f5dea-9465-4df4-ad17-a50704d66c59

Just to be safe, I’d recommend to sign out everywhere. Visit: https://account.live.com/proofs/manage/additional Scroll down to Sign me out and select "Sign me out".

• After signing out everywhere, please monitor if the issue persists in the coming hours.

And changing your password again and enabling two-step verification if you haven’t already. This will add an extra layer of security to prevent future unauthorized access. "How to help keep your Microsoft account secure" https://support.microsoft.com/account-billing/how-to-help-keep-your-microsoft-account-secure-628538c2-7006-33bb-5ef4-c917657362b9

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Click "Add comment" to let me know.

Regards,

John J.D.