unauthorized charge

Question

Why was I charged 106.48 on March 23 when my renewal is not due until June?

Answer 1

Hey there! Nice to meet you!

Just in case the charge for March 23rd is a second subscription from a different account, kindly follow the guide on the official Microsoft website to investigate and locate the second subscription charge from Microsoft on this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the transaction, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

You may also try contacting Microsoft Support for further assistance in tracking the transaction:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Answer 2

The charge on March 23, even though renewal is due in June, is most likely explained by one of these billing behaviors:

1. A different billing period or frequency
   • Microsoft subscriptions can bill monthly or yearly. Invoices are generated either within 24 hours of a purchase or at the end of a billing period and include all charges from that period.
   • The billing period on the invoice may not match the service period (the dates you are actually covered), and changes made outside the billing period (like license changes) appear on the next invoice.
   • This can make a charge appear “early” compared to the renewal date shown for the subscription.
2. Changes to the subscription
   • If licenses were added or removed, or the subscription was renewed for a new term with a different price, the invoice amount and timing can differ from what is expected.
   • License changes mid-term are reflected on the next invoice, sometimes with a credit and rebill for the previous service period.
3. Multiple invoices in the same month
   • When Microsoft 365 for business billing changed from billing in arrears to billing upfront, customers could receive two invoices for the same subscription in the same month, but for different service periods.
   • Additional invoices can also appear if changes (like adding licenses) were made; those changes are billed the next day.
4. Cancellation or end-of-term adjustments
   • If the subscription was canceled or modified, an invoice can still be generated after that action, showing any outstanding balance minus credits.

To confirm exactly why the 106.48 charge occurred:

• Check the invoice details (billing period and service period) in the Microsoft 365 admin center or account portal.
• Verify whether there were license changes, a renewal at a new price, or multiple invoices generated for different service periods.
• If the charge still appears incorrect or unauthorized, use the guidance in How to investigate a billing charge from Microsoft and, if needed, request a refund or contact Microsoft Support.

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References:

• Understand your invoice for your Microsoft MOSA billing account
• Understand your invoice for your Microsoft MCA billing account
• How to investigate a billing charge from Microsoft