Unable to share onedrive folder

Question

Unable to share onedrive folder

Parag Thakkar 10

Hi..

I am trying to share a folder on onedrive web but I am getting the following issue:

"Unable to get the link. Please try again later. " On clicking more details it shows "Data Sanitized"

My onedrive folder is located in D drive, where I have added another folder for which I need the backup...

In my system tray it shows 3571 files will be backed up when closed...But all these files have been deleted and are no longer present in the system..

So can you help me to resolve this.

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2 answers

Your answer

Answer 1

Jeronimo Fuerte 44,960 Independent Advisor

Hi! The issue you are experiencing with the "Data Sanitized" error and the thousands of phantom files pending backup usually indicates that your OneDrive sync cache has become corrupted. To resolve this, the first step is to perform a full reset of the OneDrive desktop client, which will clear the localized cache without deleting any of your actual data. You can do this by pressing the Windows Key and R simultaneously to open the Run dialog, then pasting %localappdata%\Microsoft\OneDrive\onedrive.exe /reset and pressing Enter. Once the OneDrive cloud icon reappears in your system tray, allow it a few minutes to resync your current folder structure, which should clear the 3571 deleted files from the queue.

Parag Thakkar 10 Reputation points

2026-04-01T06:30:53.6966667+00:00

Hi..

There is no onedrive.exe at the path you have mentioned....instead there is onedrive.App.exe...

So I used %localappdata%\Microsoft\OneDrive\onedrive.App.exe /reset but nothing happened...
Jeronimo Fuerte 44,960 Reputation points Independent Advisor

2026-04-01T14:56:00.34+00:00

OneDrive.App.exe is not the executable Microsoft document for the reset command. For Windows, the official reset targets are OneDrive.exe, if Windows cannot find it, use: C:\Program Files\Microsoft OneDrive\OneDrive.exe /reset, and if needed C:\Program Files (x86)\Microsoft OneDrive\OneDrive.exe /reset. Also, the reset may appear to do nothing visibly at first, so after running it, manually start OneDrive from Start and search for OneDrive. Resetting disconnects sync temporarily, but it does not delete your files.

If none of those paths work, if OneDrive opens but still does not sync correctly, you can also clear the sign-in cache by opening %localappdata%\Microsoft\OneDrive\settings and deleting PreSignInSettingsConfig.json, then signing in again and choosing the same existing OneDrive folder.
Parag Thakkar 10 Reputation points

2026-04-02T04:46:00.0666667+00:00

Hi..I was able to reset one drive..now thee are no ghost files...however I am still not able to share folders... I am still getting the same error :

"Unable to get the link. Please try again later. " On clicking more details it shows "Data Sanitized"

I have tried to share from both web as well as desktop.... both gives the same error
Jeronimo Fuerte 44,960 Reputation points Independent Advisor

2026-04-02T13:10:10.3833333+00:00

Thank you for the information. Could you please confirm whether you are the owner of those folders or if they were shared with you by someone else? Also, please share a screenshot of the error message you are seeing.
Parag Thakkar 10 Reputation points

2026-04-06T07:42:04.2433333+00:00

I am the owner of the folder... Attached is the screenshot...Screenshot 2026-04-06 131033.png
Parag Thakkar 10 Reputation points

2026-04-09T05:19:38.4166667+00:00

Hi

Please help as this is becoming a blocking issue for us...
Frances David 0 Reputation points

2026-05-14T12:56:30.0266667+00:00

Currently encountrring the same issue and not even IT can fix it. Said it's something he's never experienced before.

Answer 2

I ran into this problem myself, it would happen whenever I try to share a file with an external user.

In this case, in our SharePoint Admin Centre > Policies > Sharing, we had OneDrive sharing set to "New and existing guests". This means you can only share files with users who are guests in your tenancy. If they are not guests it will try to invite them.

However, at the same time we had restricted the permission to invite guests into the tenancy. This is defined i the Azure Portal > Entra ID > External Identities > External Collaboration Settings. This was set to "Only users assigned to specific admin roles can invite guest users".
We had already setup a Security Group that had the required 'Guest inviter' role, you can set one up as per this guide.

Once I added myself to this group, I could share files with external users again.

Once the external user is a guest, other users can also share files with them without additional permissions. Up to you if you want to grant all users invite access, or retain the permission within a select group.