two accounts cannot access second account

Question

two accounts cannot access second account.

I have an invoice for £3.72 which i want to understand what it is i think on a second Microsoft account which i cannot access please help

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, if you are sure no-one else has access to your banking details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

The charge is most likely linked to a different Microsoft identity or account than the one currently used to sign in. To identify the charge and the account it belongs to, follow these steps:

1. Check order history for each possible Microsoft account
   1. Go to the order history page: account.microsoft.com/billing.
   2. Sign out, then sign in one-by-one with every email address that might be associated with a Microsoft account (for example, Outlook/Hotmail/Live addresses and any Gmail/iCloud/etc. used in the past).
   3. After signing in, select Payment & billing > Order history and refine by recent dates to look for the £3.72 charge.
   4. Only charges with status Completed or Redeemed are fully posted.
2. If there might be two identities with the same email (work/school vs personal)
   1. When signing in, if prompted with “Which account do you want to use?”, choose first Personal account, check order history as above.
   2. Sign out, then sign in again and choose Work or school account, and check again.
   3. If one identity does not show the billing information, repeat with the other identity, as typically only one has billing access.
3. If the second account truly cannot be accessed
   1. Use the Microsoft account recovery options:
      • If the password is forgotten, follow Reset your password from the account sign-in page.
      • If the username/email is forgotten, use Look up your Microsoft account.
      • If the username is “not recognized” or the account seems missing, use the Sign-in Helper tool.
   2. Follow the guided recovery steps until access to the suspected second account is restored, then re-check its order history as in step 1.
4. If the charge still cannot be identified or there are billing issues
   • Use the general Payment and billing help and Microsoft Store/ billing support options to get direct assistance with the unknown charge and invoice, as community and documentation cannot access account-specific billing data.

These steps will either show which account the £3.72 invoice belongs to or route to Microsoft Support, who can securely review the charge.

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References:

• View your Microsoft Store order history
• Troubleshoot viewing your billing account in the Azure portal
• Which account do you want to use?
• Get help with your Microsoft account
• I can't sign in to my Microsoft account