Microsoft Store fix

Question

Hello, Since about March 20th, there is a problem with Microsoft Store, it opens but there are no longer the download icons etc, the store is completely black with the icon in the center and this causes a significant consumption of the CPU, so I have to restart the computer. No need to repair or reset with wsreset, it's useless. My computers are old and I can't upgrade, I have three with windows 11 pro 21h2, but they work very well, and I don't want to change them, I receive by Windows Update only a few security updates, and for the moment I download for the store, the msix. So I tried to search on the internet but without answers, except that there would be a bug in these latest updates, the surprising thing, I have a 32 bit tablet windows 10 pro and the store works without problem. If you have a solution to my question, it is welcome, thank you.

Answer 1

I just want to ask and know how and where did you get the Microsoft.WindowsStore_22601.1401.3.0_neutral_._8wekyb3d8bbwe_2a4383a5-5218-429e-bde3-81321a54cfa1.msixbundle to install on your computer?

What is your current Windows operating system and version?

Press Windows key+R to open Run then type: winver

Press Enter

Please take a screenshot of the resulting window and post it in your next response.

My Microsoft Store version is 22602.1401.4.0 and it works fine on my device.

Answer 2

Please try the additional methods below.

• Reset the Microsoft Store app

Press Start then search Microsoft Store

Right click it then select App settings

Click Terminate > Repair > Reset

• Re-register built-in apps and reinstall the Microsoft Store app

Press Windows key + X

Click and Run Windows PowerShell (Admin)

Copy and paste the command below then press Enter.

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart your computer

Answer 3

Hello,

everything is in service, as you can see, at the moment I want to enter the store, I have the logo and that's it, I left it open for several hours, nothing changes and the consumption of the cpu is high, I have to turn the computer back on to return to a normal situation, it is impossible to interrupt the process from Task Manager.

Best regards

Answer 4

Hi, good day!What are some of the solutions you've tried so I won't suggest it again?

Can you take a screenshot of the issue and post it in your next response?

Note: Don't include any personal information or sensitive data as Microsoft Q&A is a public forum.

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Please let me know if you have tried the methods below.

• If you have a third-party VPN or Antivirus installed, please try to temporarily uninstall it then check if the issue persists.
• Please try changing your Region to United States if it helps.
• Please try signing out your Microsoft Account from the Microsoft Store then sign-in again
• Check the Microsoft Store Install Service

Press the Windows Key + S and type in services.msc.

Find the Microsoft Store Install Service and double click, If the status is Running, right click it then select Restart

If disabled, change it to Automatic, click Start and click OK.

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below instead of Yes or No.

Answer 5

Hello, I have already tried all the proposals made or generated, nothing works, even sfc /scannow says that the system has no problem, if you have a better solution?, thanks you.

Best regards