Not getting emails

Question

i am not getting my emails in outlook just old ones

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

I understand that you are having trouble receiving new emails in Outlook.

1. Are you able to send emails?
2. Is the affected email address for a personal Microsoft account (e.g., ending in @outlook.com, @hotmail.com, @gmail.com that you created for services like Skype or Xbox) or a work/school account provided by an organization (e.g., ******@company.com)?
3. Did you check your Junk or SPAM email folders to see if all the incoming emails ends up there?

Send a test email from another one of your accounts to the affected email address. Check whether you receive any bounce-back error message. If you receive an error, please share the complete error message here.

If the email is sent successfully, then please check your email forwarding rules and blocked senders list, and verify whether the messages have been routed to another folder, such as Junk or Spam.

Email forwarding rules: https://outlook.live.com/mail/0/options/mail/forwarding

(Click Do not forward if your emails are being forwarded to another address)

Additionally, check that you have enough mailbox storage space available to send and receive emails.

(go to Settings > Accounts > Storage)

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