Application does not launch on Windows 10

Question

A customer installed our software on windows 10 and installation completed successfully.
He tried launching the installed applications (we create many shortcuts for different applications) and is unable to launch any program.
I asked him to check if antivirus or firewall is blocking the program and he said No, it is not blocking.

Some programs are VC++ applications, some are WPF applications etc.

He is able to install and run other applications on his machine.
I also asked him to check if there is anything in Windows Event Viewer and he says it does not have any information regarding these programs.
I asked him to run the executable directly instead of running it through shortcut and he says nothing happens when he double clicks on the application.

How can I debug? Can process monitor help here?

Answer 1

Process Monitor should tell you a lot about what the app's are doing, if your customer is technical enough to run it.

Have him launch control panel and check Reliability History to see if the app is crashing.

Answer 2

Hi there,

As you have stated it is mostly VC++ applications, check if he has installed the visual studio pack for Windows 10.
Microsoft Visual C++ Redistributable Latest Supported Downloads
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-160
If it has been already installed uninstall all of them and install them again . Hope this sorts the issue

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