microsoft azure login problem

Question

microsoft azure login problem

Brian FUNG 0

Hi, I am unable to sign in to Azure Portal (portal.azure.com) because it requires a 6-digit MFA verification code, but my Microsoft Authenticator app only generates 8-digit OTP codes

Matthews Msawenkosi Mhlwazi 16 Reputation points

2026-04-01T12:35:26.33+00:00

Hi Brian,

It looks like the sign‑in prompt is requesting a different verification method than the one currently configured on your Microsoft Authenticator app. Please try logging in using an alternative authentication method (such as SMS, email verification, or another registered MFA option) if you have one available.

If you don’t have access to any other method, please log an incident with your IT support team or Microsoft support so they can reset your authentication methods for you. Once reset, you’ll be able to re‑register the correct MFA options and sign in without issues.

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Matthews Msawenkosi Mhlwazi 16 Reputation points

2026-04-01T12:35:26.33+00:00

Hi Brian,

It looks like the sign‑in prompt is requesting a different verification method than the one currently configured on your Microsoft Authenticator app. Please try logging in using an alternative authentication method (such as SMS, email verification, or another registered MFA option) if you have one available.

If you don’t have access to any other method, please log an incident with your IT support team or Microsoft support so they can reset your authentication methods for you. Once reset, you’ll be able to re‑register the correct MFA options and sign in without issues.

Answer 1

Hi Brian FUNG ,

Login into https://admin.cloud.microsoft.com from an inprivate window

Use this as email address: PII

For password, click on forgot my password and enter the CAPTCHA. After that you’ll see an option to send email Otp to your email account. On next page enter the Otp and reset the password. After that access the same url again on new tab https://admin.cloud.microsoft.com

Login using the same account: . PII

Enter your new password Let me know if you were able to login into this portal without MFA prompt.

If you got access to admin portal without MFA prompt. Please follow below steps:

Now to reset MFA on your main account.

Create a new user and assign global admin role while creating that user in admin portal.

Once you create a new user, try to login into portal.azure.com with this new global admin account. Complete the signin by setting up MFA

Then navigate to Microsoft entra id >> users >> select your admin user account >> authentication methods >> click on require re-register MFA.

Once it’s successful. You can login back to azure using your admin account and setup your MFA

Thanmayi Godithi 10,575 Reputation points Microsoft External Staff Moderator

2026-04-17T17:05:43.5466667+00:00

Hi Brian FUNG ,

Could you please "Accept the answer" if the above information helped you.This will help others in the community as well.

Thank you

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