Email Does Not Exist

Question

Email Does Not Exist

TiersMgo 0

When I try logging into Hotmail/outlook I'm meet with an error message saying "Email does not exist"
then I try creating an email account under the same email address I tried that gave me that error message and it says, "This Email address is already in use."

I'm not typing it in wrong or anything like that.

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Answer 1

Estrella721 39,775 Independent Advisor

Hi,

I completely understand how confusing and concerning this situation is, especially when you’re certain the email is correct.

To be honest, I would rather choose to give you correct information than give false hope.

Based on the error messages you’re seeing, it’s possible that your Microsoft Outlook (Hotmail) account may have been compromised and the primary email (alias) was changed or removed. This can result in the “email does not exist” message, while still showing “email already in use” when trying to recreate it.

If your account has been hacked, please use the sign-in helper tool in the link below to guide you to the appropriate solutions. The link provides comprehensive steps to help you recover a hacked account and also gives you the option to chat with Microsoft Support as a last resort.

https://go.microsoft.com/fwlink/?linkid=2196140

Also, please fill out the account recovery form: https://account.live.com/acsr

Microsoft takes account security seriously, so the recovery process is fully automated to prevent unauthorized access. Complete the form using a device and location you’ve used before and provide an accessible email address.

Microsoft usually reviews requests within 24 hours. If approved, you’ll receive instructions to recover your account.

You can submit the form up to twice within a 24-hour period and add any new details you remember.

If none of the steps work, I’m sorry to say that since the username has already been changed to a different one, it means the account has been taken over by the hacker. There is no way to recover it, and it is now unfortunately lost.

TiersMgo 0 Reputation points

2026-04-03T17:16:09.68+00:00

So I've already tried the account recovery form, but it just says the email doesn't exist
Estrella721 39,775 Reputation points Independent Advisor

2026-04-03T21:29:42.2066667+00:00

In that case, since the hacker has already deleted the email address and the only available recovery option is the account recovery form, it means the account has been taken over. Unfortunately, there is no way to recover it, and it is now lost.
TiersMgo 0 Reputation points

2026-04-03T22:25:21.7066667+00:00

It isn't a hacker I am 100% confident my account wasn't hacked
Estrella721 39,775 Reputation points Independent Advisor

2026-04-03T22:28:25.1066667+00:00

These two error messages indicate that the account was hacked: “Email does not exist” and “This email address is already in use.”

Please try using a different internet connection, then open an InPrivate window (Ctrl + Shift + N) in your browser and try logging in to your account using the link below:

https://account.microsoft.com/

Can you log in there?
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TiersMgo 0 Reputation points

2026-04-04T02:10:18.5133333+00:00

already tried this nothing.
Estrella721 39,775 Reputation points Independent Advisor

2026-04-04T02:12:43.7866667+00:00

Thanks for the update. Because the hacker has already deleted your email address and changed it to their own email address, that's why any attempts will still result in the same issue.

If none of the steps work, I’m sorry to say that since the username has already been changed to a different one, it means the account has been taken over by the hacker. There is no way to recover it, and it is now unfortunately lost.
TiersMgo 0 Reputation points

2026-04-04T04:21:40.61+00:00

I've already done this and I know for a fact 100% sure that my account wasn't hacked unless they got a rat on my laptop that only has my email address on it and isn't used for anything
Estrella721 39,775 Reputation points Independent Advisor

2026-04-04T04:26:51.81+00:00

If your account was not hacked, then your only option to recover it is through the account recovery form. You will need to keep trying the form up to two times per day until you successfully recover the account.
TiersMgo 0 Reputation points

2026-04-05T01:18:00.9366667+00:00

When attempting to use the account recovery form it says "this email does not exist" when I put in the email that I need to be recovered.
Estrella721 39,775 Reputation points Independent Advisor

2026-04-05T01:36:12.74+00:00

Unfortunately, that’s because the hacker or someone else has already deleted your email address. In this case, recovery is very difficult, or the account may be permanently taken over.
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Estrella721 39,775 Reputation points Independent Advisor

2026-04-05T04:53:40.3233333+00:00

I’m a fellow user like you. I’d rather tell you the truth than give false hope.
TiersMgo 0 Reputation points

2026-04-05T10:40:30.36+00:00

"I'm a fellow user like you." :l 100% ai lol
and like I've said before my account was 100% not hacked or taken over by any other person
Estrella721 39,775 Reputation points Independent Advisor

2026-04-05T19:16:40.4666667+00:00

If it was not hacked, then the only way to recover it is by following the steps above. Sorry.

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Email Does Not Exist

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