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My main notebook suddenly started getting a weird syncing error just on my OneNote desktop app. (Weird in the sense that I had never seen that particular error and also that changes were syncing even though I was warned that they were not.) I tried closing and re-opening the notebook to fix the issue, but now my desktop app cannot open the notebook. So I can only edit my notebook via my cellphone, iPad or browser.
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A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
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I have already tried clicking on the "Open in Desktop App" option on the notebook in my browser. Nothing happens.
I have also updated my OneNote.
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Your New screen only shows local paths. Go to File > Account > Add a service, add your OneDrive account again, then restart OneNote and return to File > New where your OneDrive should now appear as an option at the top. Double check that please.
My problem has been solved. For your curiosity and in case anyone else reads this: I did not have "Add a service" on my account screen. But since I was there I double-checked my settings. I checked "All connected experiences" and I was able to access my OneDrive again. (I still haven't figured out the weird problem of everything showing up as internet shortcuts.)
I feel dumb for not realizing that was the problem sooner. The weird thing is it took a couple days for the problem to start. If it was immediate I would have noticed. Also, that option was nestled in with other weird stuff about "analyzing my content." I was just trying to turn off some very annoying AI features. (Also, all of the error messages made me think the problem was on OneDrive's end, but I know those aren't usually very helpful.)
Thank you again for all of your help.
Thanks for the update. Now close OneNote, then press Windows key + R, type %localappdata%\Microsoft\OneNote, delete the 16.0 folder, reopen OneNote and sign in again.
Reopen your notebook, go to File > Open and select your notebook from the OneDrive list instead of clicking the shortcut in File Explorer.
I deleted the 16.0 folder as you suggested and it didn't log me out. I have logged out and back in again several times. I haven't been clicking the shortcut in File Explorer. When I go to File > Open this is what I see:
None of the displayed notebooks are in my onedrive. They are all dummy notebooks I tried to create and then move to my Onedrive, but I cannot. They are all stored locally on my PC. When I naviate to my Onedrive via "This PC" or "Browse" I see this:
If I click Documents I see this:
These are all dummy notebooks. If I lick on any of the internet shortcuts nothing happens. If I click on the "Notes" file, I end up here:
And If I click "Create" I get this:
I see, do you see the notebook as a folder or just an Internet Shortcut in OneDrive web? Go to OneDrive web, open Documents, create a new notebook using New > OneNote notebook, open it fully in the browser first, then open OneNote desktop and go to File > Open and select it from your OneDrive list, do not use any shortcut or browser button, this will connect the desktop app to a real notebook file and fix the open and sync issue.
I appreciate your help. I just created a new notebook in the manner you suggested. When I tried to open the notebook from my desktop Onedrive, it showed up in the folder as an internet shortcut. And nothing happened when I clicked on it.
Is your OneDrive storage location a personal and not a shared or moved folder?
It is personal and not shared. I don't believe it could have been moved, but who knows at this point. I don't use onedrive for anything other than OneNote, and i try to avoid messing with it at all. Thank you.
Hello,
Are you able to open other notebooks in your desktop app without issues?
In OneNote desktop go to File > Account and sign out of all accounts, close OneNote, then reopen and sign in again, after that go to File > Open and choose the notebook from your OneDrive list instead of using the browser button, and if it still shows as an Internet Shortcut delete that shortcut in OneDrive web and create a new notebook directly in OneDrive, then open it from OneNote which will rebuild the connection and fix the sync and open issue.
I have signed out and back into my Onenote desktop app at least twice. When I try to make a new notebook in my OneDrive from the desktop app I get the error message that I pasted above. When I made a new Notebook via my iPad app it again showed as an internet shortcut. I cannot open this new notebook from my desktop app either. (I'm not 100% sure what you mean by "create a new notebook directly in OneDrive.")
I did get a new error message when I tried to open a specific page by clicking "Edit in desktop app" from the browswer OneNote:
I am not going to delete the internet shortcut for my current notebook, as I am worried that that would make it so that I lose access from my ipad, cellphone and browser (which is better than nothing).