Unable to process my payment for exam

Question

Hi,

I tried with to make payment for AI 102 Exam for PearsonVUE online.

I tried with multiple cards, which are working fine with other websites, but PearsonVUE didn't process my payment.

Seeking your help to resolve this issue.

Thanking in anticipation.

Warm Regards,

Sudhakar

Answer 1

I'm also facing the same issue, tried to book the exam for PL-400. But failed on payment page.

Answer 2

Contact support:

https://www.pearsonvue.com/us/en/microsoft.html#contact

https://support.pearson.com/languages/s/article/TH-FAQ-Payment-issues?language=en_US

Answer 3

I am trying to schedule the AI-102 exam through Pearson VUE. My payment is being declined even though I previously used the same Indian card successfully. It appears my account or session may be temporarily blocked. Could you please help reset or advise the correct resolution?

Answer 4

Payment failures with Pearson VUE when scheduling a Microsoft exam are commonly caused by either:

1. A block on the Pearson VUE account due to multiple failed payment attempts.
2. Card or billing validation issues (address, country/region, or bank restrictions).

Based on similar reported issues:

1. Check for Pearson VUE account block
   • When the error occurs, look at the browser address bar. If ERROR_VUE_WIDE_BLOCK appears in the URL, the Pearson VUE account has likely been blocked due to multiple failed payments.
   • In that case, contact Pearson VUE support using the link provided on the Microsoft Certification support page: https://aka.ms/CertificationSupport so they can remove the block.
2. Verify card and billing details
   • Ensure the name, billing address, and postal/ZIP code entered in Pearson VUE exactly match what the bank has on file.
   • Confirm with the bank that:
     • International/online transactions are allowed.
     • There are sufficient funds and no temporary security holds.
     • The card is active and not blocked.
3. Try again after resolving with Pearson VUE
   • After Pearson VUE confirms the account is unblocked or any payment flags are cleared, try scheduling and paying for the AI-102 exam again.

If the problem persists even after Pearson VUE support intervention and bank confirmation, use the same Certification Support link (https://aka.ms/CertificationSupport) to open a case on the Microsoft side so both Pearson VUE and Microsoft can review the issue.

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References:

• MB 500 Certification - Microsoft Q&A
• Exam schedule error - Microsoft Q&A
• Troubleshoot a declined card
• Troubleshoot Azure payment issues
• Manage payment methods for Microsoft business accounts