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Emails missing from Inbox

Bill James 0 Reputation points
2026-04-05T22:01:21.7633333+00:00

Emails that are addressed to the email address of this account - <PII removed> do not show up in the in-box for that account nor do they show up anywhere else related to that account. I have tried all of the FAQ fixes. How do I make the emails show up there?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Brian Tillman 25,555 Reputation points Independent Advisor
    2026-04-06T01:32:29.3233333+00:00

    Hi. I'm Brian and I'll try to help.

    Keep in mind that these are user-to-user forums. No one here can contact you directly

    Since this forum is dedicated to using classic Outlook for Windows, I'll assume that's what you're using. Have you tried signing into the mailbox using a web browser at https://outlook.live.com/? Try it and see if the messages appear.

    Are you using an Exchange account within classic Outlook to access your @outlook.com address? If you send a message to your @outlook.com address from your Gmail mailbox, does the message make it through? If not, does your Gmail address receive a non-delivery report? If it does, what is the reason for non-delivery contained in the report?

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