Cannot cancel subscriptions

Question

I have created this account purely to ask how I can recover my account "******@gmail.com" the recovery request keeps getting denied and I cannot get in contact with a real person in order to get help with this issue. I am being charged on 2 monthly subscriptions I want to cancel and I need help to fix this.

Answer 1

Hey there! Nice to meet you!

Please be advised that unless the account owner is able to access the account, subscription cancellation is not possible, and Microsoft personnel cannot retrieve this information.

If you do not have any linked verification methods for a password reset, I'm afraid the only way to recover the account is through the account recovery web form: https://account.live.com/acsr

Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please note that Microsoft Support will not be able to grant you access to your account.

If you are no longer able to recover your account, you will need to reach out directly to your bank and request to freeze all charges from Microsoft.

You may also need to request a new payment method.

Thank you for your understanding.

Best regards,

Darhyl