Inbox not receiving mail

Question

Hi All,

I'm hoping someone can help me as the platform has no human help that i can get in contact with.
My Outlook inbox is not receiving mail. I am getting junk mail but nothing else, i can send e-mails however nothing is coming through.

I have sent e-mails to my inbox which is why i know its not working, I have tried ALL the recommended steps, restart, re-sync, unlink, relink, desktop vision, app uninstall, re-install, check my mailbox rules (there are none) nothing is working. The help agent on the app told me to use the ?help function on the outlook webpage, but it only leads me here, not to anyone in particular.

help me please.

Thank you

Kate

Answer 1

Perfect. Have you made changes to the accounts, such as setting up any rules?

• Sign in to OWA via your browser
• Click the Settings icon (gear/cog wheel) in the top-right corner
• Click View all Outlook settings
• Go to Mail → Rules
• All your active inbox rules will be listed here

I hope there is some storage space at https://onedrive.live.com/?v=managestorage&sw=bypassConfig

Answer 2

Awesome! Thanks for letting me know!

Answer 3

I appreciate the replies, Katie. Let us try to delist your IP, which typically helps in these scenarios:

https://sender.office.com/

Once you do that, let me know if the issue resolves in 48 hours.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!

Answer 4

Hi Kate,

Let me gather a few more details.

So you sent email to yourself from another Email you have, correct? If so, was any bounce back message recieved?

Who is the Service provider of the Email?

Do you happen to use any VPN?

I’m eager to hear back and work together to find a solution.