falsely charged subscription refund

Question

I couldnt find the origin of my payement for my minecraft realms subscription until 1 day after I was charged again by microsoft Minecraft realms plus. I dont use minecraft realms anymore and would like a refund. I cancelled the subscription as I said earlier, one day after I was charged. I try to find places for refunds but the minecraft realms plus subscription option is not there. I really need this refund

Answer 1

Hi BoB Jow,

I really wish I could assist you directly on this issue. However, the behavior you're experiencing is tied to back‑end systems and service functionality, and unfortunately, we don't have the authority or access required to investigate or make changes at that level.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

Given these limitations, the most appropriate avenue for product changes or feature requests is to:

• Minecraft Help.
• Microsoft Support.

Thank you for your understanding, and I hope the support team can resolve this for you soon.