My Authenticator app will not work.

Question

I am locked out of my account and need to speak to someone ASAP!

Answer 1

Hello,
Thank you for reaching out.

1. Confirm the account type
   • If this is a personal Microsoft account, use: https://support.microsoft.com/contactus
   • If this is a work or school account, support must be initiated by a Global Admin from the tenant.
2. Break the sign‑in loop
   • Open an InPrivate / Incognito browser
   • Clear cookies for login.microsoftonline.com and microsoft.com
   • Try signing in from a different device or network
3. Recover MFA / account access
   • If MFA is involved, ask a tenant admin to reset MFA for your account from Microsoft Entra admin center.
   • If you cannot reach any admin, use the account recovery flow: https://aka.ms/accountrecovery
4. Alternative way to reach support
   • A Global Admin can open a case directly from or please let us know we will raise the support ticket.
5. Customer Service Phone Number
   https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2