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Login problems for Microsoft Learn
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Erik Siebering
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Reputation points
Previously I logged in to Microsoft Learn without issues, but when trying today I am suddenly put on another account. My Microsoft account name is ******@outlook.com, but previously my account was linked to user ' ErikSiebering-0276'. When I look now I see another user name 'ErikSiebering-8727' and all my progress is gone. Can this be fixed? If so then please do so, because I like to keep my progress in a single overview.
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Erik Siebering 0 Reputation points
2026-04-09T09:51:54.68+00:00 I try adding the email address that I used previously (******@kpnmail.nl), but now it shows me a message ' Something went wrong'.
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Erik Siebering 0 Reputation points
2026-04-09T09:55:49.0633333+00:00 When I try to add the account I am sent to a login page, but that page does not accept the code that is sent to my email.
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3 answers
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Gérard Oomens 123.8K Reputation points Volunteer Moderator2026-04-09T11:48:00.5566667+00:00 -
Erik Siebering 0 Reputation points
2026-04-09T10:07:09.9166667+00:00 Is it possible to replace the new account 'ErikSiebering-8727' with 'ErikSiebering-0276'?
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AI answer
2026-04-09T09:48:23.3333333+00:00 The issue is caused by having more than one Microsoft Learn profile associated with different login accounts. Progress and credentials are stored per Learn profile, not per email address, so signing in with the same email can still land on a different profile if multiple profiles exist.
To get progress back into a single overview, the older profile and the new one must be merged by adding the login account from one profile into the other:
- Sign in to Microsoft Learn with the account that currently shows username
ErikSiebering-8727. - Go to profile Settings → Account Management → Add login account.
- Add the other login account that was used previously (the one associated with
ErikSiebering-0276). - If that login account is already tied to a different Learn profile, adding it will trigger a profile merge. All learning progress, credentials, and transcripts from both profiles will be combined into the signed‑in profile, and duplicates will be removed. Merging cannot be undone.
- After the merge, all progress should appear under a single Learn profile. Display name and other editable information can still be changed afterward.
If access to one of the login accounts used on the old profile has been lost and no alternate account was added there, that profile and its data cannot be accessed or recovered.
If the profile is linked to a work or school account and that account is no longer accessible, contact the organization’s IT admin to regain access, then repeat the merge steps above.
References:
AI-generated content may be incorrect. Read our transparency notes for more information. - Sign in to Microsoft Learn with the account that currently shows username