Double charge

Question

I paid for an upgrade, and now I'm still being charged for my old subscription.

Answer 1

Log into your Microsoft account on this link.

https://account.microsoft.com/services/

If you find two subscriptions listed there, cancel the previous subscription using the steps on this link, and also, disable recurring billing on that subscription.

https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

If you are still unable to resolve the problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option