Unkown error

Question

Trying to book an exam but not able to. Getting an unexpected error while booking exam.

Answer 1

Are you seeing ERROR_VUE_WIDE_BLOCK in the URL when you try and schedule the exam?

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.

Answer 2

Use the following steps to troubleshoot the unexpected error when booking the exam:

1. Check for a Pearson VUE account block:
   • When attempting to schedule, look at the browser address bar for ERROR_VUE_WIDE_BLOCK in the URL.
   • If ERROR_VUE_WIDE_BLOCK appears, the Pearson VUE account is typically blocked due to multiple failed payments. In this case, contact Pearson VUE support using the link provided on the Microsoft Certification Support page so they can remove the block.
2. If there is no visible ERROR_VUE_WIDE_BLOCK but the error persists:
   • Use the Microsoft Credentials support channel to get direct assistance with scheduling issues. A moderator can review the profile and the scheduling flow and advise next steps.
3. If the error occurs specifically at the payment/voucher step for a particular exam:
   • Go to the Microsoft Credentials support help page and open a support case describing the exam ID, the step where the error appears, and any correlation IDs or screenshots.

These channels are the supported way to resolve unexpected scheduling errors; they can check both the Microsoft Certification profile and Pearson VUE side for blocks or technical issues.

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References:

• Exam schedule error - Microsoft Q&A
• I am not able to register for sc200 exam. It;s showing unexpected error. - Microsoft Q&A
• MB 500 Certification - Microsoft Q&A