Computer crash

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Computer crash

N Tim 5

Computer keeps crashing after april 14th updates, WIndows 11 pro amd radeon amd ryzen 7000 series, 9 months old. No device issues in device manager. Have not been able to pinpoint an app or fucntion that is causing it

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Answer 1

DaveM121 877.9K Independent Advisor

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Please do not upload a very large Memory.dmp file.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so I can take a look for you.

N Tim 5 Reputation points

2026-04-18T09:15:39.9933333+00:00

https://drive.google.com/file/d/1yMLM1B0gf3iTRpbbjpq2BQ4d_nVvMmKB/view?usp=sharing

I think i got it, it was giving me permission issues on my zip request. It just crashed again, not sure if it is Cricut programming related. They also updated on about the 14th when Windows did
DaveM121 877.9K Reputation points Independent Advisor

2026-04-18T09:22:21.28+00:00

I downloaded your zip file but it is empty, please try this method to bypass the permissions error on the minidump files.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Open that minidump folder

Select any files in there and press Ctrl + C to copy those files

On your Desktop, right click and choose New - Folder

Go into that new folder and press Ctrl + V to paste a copy of those files

Log into OneDrive: https://onedrive.live.com/

Drag that new folder form your Desktop into the OneDrive page and wait for it to upload

When it has uploaded, right click the folder on the OneDrive page and choose Share

Click Copy Link

Then post that link here.
N Tim 5 Reputation points

2026-04-18T10:35:17.4866667+00:00

When I copy and paste to drag into one drive it gives me this index page. It does seem like your permissions bypass worked though, as i can see the files exist, I just do not have correct viewer to look at themScreenshot 2026-04-18 063315.png
DaveM121 877.9K Reputation points Independent Advisor

2026-04-18T10:39:11.1933333+00:00

Did you put those files into a folder, then drag them into OneDrive in a web browser (https://onedrive.live.com/), then right click the files in OneDrive online, select Share, then click 'Copy Link' to get the link you can provide here.
N Tim 5 Reputation points

2026-04-18T10:39:21.82+00:00

I am trying the zip again with new permission bypass you suggested into google drive because google is letting me upload and share easily. This mini dump has like five files from the past 4 days https://drive.google.com/file/d/1B6kEZehINapmeWz9gkuloIEqplwz4gxD/view?usp=sharing
DaveM121 877.9K Reputation points Independent Advisor

2026-04-18T10:42:56.5733333+00:00

Okay, thank you I was able to access the minidump files.

Your minidump files indicate that it is the device driver on your graphics that is causing the system to crash

Completely remove the current graphics driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the graphics driver.
N Tim 5 Reputation points

2026-04-18T10:48:23.2+00:00

When I right click it gives me no option to share, just copy link so I will try copying them, sorry I missed that part initially Screenshot 2026-04-18 064543.png

file:///C:/Users/dewxp/OneDrive/Desktop/Minidump%202/041526-10812-01.dmp

file:///C:/Users/dewxp/OneDrive/Desktop/Minidump%202/041526-10843-01.dmp

file:///C:/Users/dewxp/OneDrive/Desktop/Minidump%202/041726-10531-01.dmp

file:///C:/Users/dewxp/OneDrive/Desktop/Minidump%202/041726-11765-01.dmp

file:///C:/Users/dewxp/OneDrive/Desktop/Minidump%202/041826-11562-01.dmp
N Tim 5 Reputation points

2026-04-18T10:49:38.2433333+00:00

Okay thank you I will do that, any reason it happened and should I be worried about it happening again?
DaveM121 877.9K Reputation points Independent Advisor

2026-04-18T10:51:02.03+00:00

Sometimes drivers can become corrupt and that causes blue screens, this method should resolve the problem.
N Tim 5 Reputation points

2026-04-18T11:02:51.0166667+00:00

Thank you SO MUCH! You are the MAN. Maybe it is the same reason my fan has cycled so often, for a while, even when not hot and not using much memory in task manager. I will do driver refresh now
DaveM121 877.9K Reputation points Independent Advisor

2026-04-18T11:06:19.2133333+00:00

Glad to help!
N Tim 5 Reputation points

2026-04-18T11:07:25.14+00:00

Do you recommend downloading driver first from amd, uninstalling current driver, then booting back up in safe mode with wifi off and installing updated driver with a clean and restart bootup? I do not know how much you can "suggest" lol
DaveM121 877.9K Reputation points Independent Advisor

2026-04-18T11:08:57.19+00:00

Yes, that method you list is the correct method.
N Tim 5 Reputation points

2026-04-18T11:11:00.6033333+00:00

Okay great, thank goodness for you and AI(where i got that method). I consider myself decent with computers, but this is over my head a little hahaha
DaveM121 877.9K Reputation points Independent Advisor

2026-04-18T11:13:12.8933333+00:00

No problem at all, glad to help!

Answer 2

Frequent crashes after recent Windows 11 updates are typically caused by a hardware device, its driver, or software triggering a stop code (blue/black screen) error, even if Device Manager shows no issues.

Follow these basic troubleshooting steps for Windows 11 stop code errors:

Remove any new hardware
- If any hardware (USB devices, expansion cards, external drives, etc.) was added around or after the April 14th updates, shut down the PC, disconnect/remove that hardware, and restart.
Start Windows in Safe Mode
- If crashes make normal startup unreliable, boot into Safe Mode and test stability there. Instructions are in Start your PC in safe mode in Windows 11.
- If the system is stable in Safe Mode, that strongly points to a driver or third‑party software issue.
Check Device Manager for driver problems
- Right‑click the Start button → Device Manager.
- Look for any device with a yellow exclamation mark (!).
- For any such device: right‑click → Update driver.
- If updating does not help, try disabling or uninstalling the device and test if crashes stop.
Ensure sufficient free disk space
- Make sure the system drive (usually C:) has at least 10–15% free space so Windows can create swap files and perform maintenance.
Install the latest Windows 11 updates
- Select Start → Settings → Windows Update → Check for updates.
- Install all available quality and driver updates, then restart and monitor for crashes.
Use Windows recovery options if crashes persist
- If the system continues to crash and the same stop code keeps appearing, use a recovery option such as System Restore or other options under Recovery to roll back to a stable state while preserving data where possible. See Recovery options in Windows 11 and choose the option that best matches the situation.

If comfortable with advanced diagnostics, analyzing the specific stop code and any module name shown on the blue/black screen can further narrow down whether the AMD GPU driver, storage driver, or another component is responsible.

References:

Troubleshooting Windows unexpected restarts and stop code errors

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