question

MostafaRamadan-3017 avatar image
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MostafaRamadan-3017 asked PengGe-MSFT commented

this file is invalid for use as the following personal information exchange

Peace be upon you, brother
When I tried to install Visual Studio 2019 community edition, I got this error Unable to download installation files. Check your internet connection and try again. And while trying to solve the problem as I found here by installing the certificate files, I got this message Invalid Public Key Security Object File: This file is invalid for use as the following: Personal Information Exchange.
note
I moved the certificate files to C:\ and installed them again but it didn't work
I tried the solution here, and it didn't work either


vs-setup
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi, @MostafaRamadan-3017
May I know whether your issue has been solved or not? If not, please share it in here. We can work together to figure it out.

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1 Answer

PengGe-MSFT avatar image
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PengGe-MSFT answered

Hi, @MostafaRamadan-3017

Welcome to Microsoft Q&A!

Could you tell me what your Windows version is? Please check for updates and ensure that all pending and recommended Windows Updates are completed. Then, retry the installation.

If it still persists, we need the related logs to investigate further. Please download and run this collect.exe tool, go to %temp% folder and find the vslogs.zip file, upload it to https://onedrive.live.com/ and share the link here.

Sincerely,
Peng


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5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.