Logging On

Question

WHY do you 'offer' to remember me, when EVERY time, I have to log in again?

Answer 1

There are different mechanisms a web page can use to remember you. Cookies are most common, but there are other ways. Regardless, they only work if they are maintained on the computer. If they are cleared, either manually or by software, the web page will treat you as a new visitor every time you land on the page.

Answer 2

Repeated sign-in prompts usually mean credentials are not being stored or reused correctly. Common causes include:

1. Credential cache or profile issues

• Corrupted or outdated cached credentials can prevent “remember me” from working.
• For Microsoft 365 apps on Windows, one effective fix is to close all Office apps, then delete the identitycache and oneauth folders under:
  • C:\Users\<UserName>\AppData\Local\Microsoft
    After that, restart the apps and sign in again so fresh credentials are stored.

2. Problems with the sign-in system or domain/account

• If using Microsoft Teams or other Microsoft 365 services at work or school, the sign-in relies on modern authentication and your organization’s domain configuration. If there is an issue with the domain or Office 365 account setup, the service may not keep the session and will ask to sign in again. In that case, the organization’s IT admin or sysadmin needs to review the tenant’s authentication and domain configuration.

3. Incorrect username/password or server settings (mobile apps)

• On Outlook for iOS or Android, if the username, password, or mail-server settings are wrong, the app will keep asking to sign in. Verifying the correct username/password and, if needed, entering the correct advanced mail-server settings resolves this.

If the problem persists across Microsoft 365 web, desktop, and mobile apps, the next step is to contact support or the account administrator so they can check for account, subscription, or authentication configuration issues on the backend.

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References:

• How to fix the issue with MS Office asking you to log in every time you open an Office app - Microsoft Q&A
• Why am I having trouble signing in to Microsoft Teams?
• [Exchange] Why do I get the message "Please check your email and password and try again"?