error 2147024894

Question

this error occurs when I am trying to sync with the cloud. The file exists - I open it, change docs in it, save those docs but can't sync. Any ideas?

Answer 1

Hi!

If this problem occurs with only one file, you should move it to a folder that is not synced with the cloud (such as Local Disk C, the Music folder, or the user folder in C:\Users\Username). After moving the file or folder, wait a few minutes for it to sync, and then copy the file or folder back to OneDrive.

This should force the file to sync. This has happened to me a few times.

Other information and solutions that may help:

https://support.microsoft.com/en-us/office/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2

Answer 2

Error 2147024894 corresponds to 0x80070002 / ERROR_FILE_NOT_FOUND. In the context of sync, this usually means the sync engine thinks the file was deleted or moved and has not yet detected the change correctly.

For Microsoft cloud sync scenarios covered in the context:

• In Azure File Sync, 0x80070002 (ERROR_FILE_NOT_FOUND) means: “The file was deleted and sync isn't aware of the change.” No manual action is required; sync stops logging this error once change detection detects that the file was deleted.

For a OneDrive for home scenario where the file clearly exists and opens locally, focus on typical OneDrive file-level issues:

1. Make sure the file is not in use
   • Files opened by an application generally cannot be synchronized (except Word, Excel, and PowerPoint files). Close any app that might still have the file open in the background.
   • If needed, restart the computer so any locked handle is released and the file can sync again.
2. Confirm OneDrive has permission to the file
   • In File Explorer, right-click the file that will not sync and select Properties.
   • Go to the Security tab.
   • Select the user name under Groups or user names and ensure Read and Write are checked in the Allow column.
   • If not, select Edit and grant Read and Write permissions.
3. Move the file out of OneDrive and back to restart sync
   • On the taskbar, right-click the OneDrive cloud icon that shows the sync issue and choose Close OneDrive.
   • In File Explorer, move the problem file to a folder outside the OneDrive tree (for example, C:\ on This PC).
   • Start OneDrive again from Start → type OneDrive → Open.
   • Wait until OneDrive shows Up to date, then copy the file from the non‑OneDrive location back into the OneDrive folder and let it sync.

If the error was a transient “file not found” condition in the sync metadata, these steps typically force OneDrive to re-evaluate the file and resume syncing.

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References:

• Troubleshoot Azure File Sync sync health and errors
• Troubleshoot file upload issues with OneDrive
• OneDrive shows "This file can't be synced"
• What do the OneDrive error codes mean?