Microsoft sucks

Question

 

**I need immediate escalation to a human billing specialist. I purchased Microsoft 365 Premium last week, and the subscription has NOT activated. This is a PAID SERVICE that has not been delivered. Since the product has not been provided, I am requesting either:

1. immediate manual activation by a human agent, OR
2. a full refund. The automated system cannot resolve this issue. Please escalate this to a live billing representative NOW.**

Answer 1

Hello randy chambers

I can see that you purchased Microsoft 365 Premium last week, and the subscription has not activated. Now you request for manual activation by agent or refund through live billing representative.

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

Here is how you can contact Microsoft Live chat for further assistance:

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window. 

I hope you can get the support you need, have a nice day.