Billing question

Question

I spoke with a representative today to cancel my Microsoft 365 Personal account. The representative canceled the account and provided a case number. I checked my credit card and instead of a credit, there is a new charge. When I called the Microsoft billing number again today, the AI assistant will not send me to a representative. Instead, I was directed to this website.

How can I speak to a person again?

Thank you.

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.