Cannot submit

Question

After filling all information required and clicking "submit" button, a message popped out telling me that We encountered an unexpected error. Please try again later. If this issue continues, please contact site support. I was blocked there. what shall i do.

Answer 1

Is this when booking an exam?

Are you seeing ERROR_VUE_WIDE_BLOCK in the URL when you try and schedule the exam?

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.

Answer 2

The error message indicates that the site’s submission process is failing with an unexpected error. The next steps depend on what is being submitted and where.

From the provided information, there are two common patterns when a submit action fails repeatedly:

1. If this is a Microsoft form or client app (for example, Outlook for Mac “Contact Support”, InfoPath forms, or similar) then:
   • Ensure the environment and client are supported and up to date. For example, Outlook for Mac support submission fails with “Failed to create customer support ticket” when macOS or Outlook are on unsupported/old versions; updating macOS and Outlook resolves that scenario.
   • If the submit action is part of a form template (such as InfoPath submitting to Access or SharePoint), verify that submit is enabled and configured correctly in the form template (for example, the data connection has “Enable submit for this connection” checked, and submit options are configured so the form can be submitted).
2. If this is a web portal or online service (for example, exam scheduling, feedback portals, or file submissions) and the error appears after clicking Submit:
   • In some systems, repeated failures or specific conditions can cause the account or action to be blocked at the service side (for example, exam scheduling systems can block accounts after multiple failed payment attempts, or feedback portals can block accounts). In those cases, the only resolution is to contact the service’s official support channel and request that the block be investigated and lifted.

Given that the message explicitly says to contact site support if the issue continues, and the submission is consistently failing, the practical next step is:

1. Try again later once or twice to rule out a transient issue.
2. If it still fails, contact the official support channel for that specific site or service (for example, the support link or help/contact option on that site, or the product’s support portal) and report that the submit action returns an “unexpected error” and that the account appears blocked.

If the submission is for a Microsoft exam, billing, or feedback portal, use the corresponding official support path (exam provider support, Azure/Microsoft 365 billing support, or the feedback site’s own feedback/support channel) and ask them to check for blocks on the account.

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References:

• Unexpected error; please contact Microsoft Technical Support
• Exam schedule error - Microsoft Q&A
• How do I unblock my access to the Microsoft Feedback Portal? - Microsoft Q&A
• Unable to use the Contact Support option from the Help Menu in Outlook for Mac