Unauthorised purchase

Question

I don't recognise money taken from my bank account

Answer 1

"I don't recognise money taken from my bank account"

Perhaps you should tell your bank that someone has made an unauthorized withdrawal from your account.

Answer 2

Hey there! Nice to meet you!

Based on your description, kindly follow the guide on the official Microsoft website to investigate and locate the charge from Microsoft on this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the transaction and if this happens to be a forgotten subscription renewal, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

If you are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked.

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Answer 3

To investigate an unrecognized or unauthorized Microsoft charge on a bank account, follow these steps:

1. Go to the Microsoft account dashboard and open the Manage your payments page, then select Investigate next to the charge that is not recognized. This helps identify if it is related to:
   • A Microsoft subscription with recurring billing enabled
   • A purchase made by a family member using the card
   • A previously declined charge that was retried
   • A pre-order or split order that has now been billed
   • An in-app purchase from an app, game, or Office product
2. If it is confirmed as an accidental or unauthorized purchase on the Microsoft account, request a refund by following the guidance in Returning items you bought from Microsoft for exchange or refund.
3. If there are multiple or duplicate charges for the same order, have the Microsoft account and order number ready and contact Microsoft Store Support for billing assistance.
4. If there is any suspicion that someone else is using the Microsoft account (for example, sign-ins or purchases that are not recognized), follow the steps to recover a hacked or compromised Microsoft account and then secure it (change password, review security info, and enable additional security measures).
5. If a child or family member may have used the payment method, review their Microsoft Store purchase history and configure spending limits or require adult approval for future purchases.

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References:

• How to investigate a billing charge from Microsoft
• Cancel an order or pre-order from Microsoft Store
• Prevent unauthorized purchases from Microsoft Store