The behavior is consistent with a known issue in recent Word versions where Read Aloud intermittently falls back from the newer neural, more natural-sounding voices to the older, more robotic system voices.
A commonly reported workaround is:
- Close Word completely.
- Press
Win + R, type regedit, and press Enter to open the Registry Editor.
- Navigate to the key mentioned in the recommended answer (under the Text-to-Speech/Read Aloud configuration for Word).
- Locate the specific value used by Read Aloud.
- Right-click that value and rename it (for example, add
-1 to the end of the name).
- Close Registry Editor.
- Restart Word and test Read Aloud again.
Renaming the value forces Word to recreate its Read Aloud configuration, which has restored the natural-sounding voice for affected users.
If the issue persists or recurs after updates, use the in-app feedback mechanism (File → Feedback) to report the regression so it can be addressed in future builds.
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