<my username>@outlook.com doesn't work

Question

When I try emailing myself using <my username>@outlook.com, I get the error "A communication failure occurred during the delivery of this message."

Answer 1

Hi, I'm John! I will help you with this.

First, what exactly are you doing when you send the email? Are you sending from the same Outlook account to itself, or from a different account?

That error usually points to a sending or server issue. Let’s check a few things:

1. Where are you sending from? Outlook web, app, or phone?
2. Does it happen with all emails, or only when sending to yourself?
3. Can other people send emails to your address successfully?

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Quick checks you can try:

• Send a test email to another address (like Gmail). Does it go through?
• Try using Outlook web https://outlook.live.com/mail Same issue there?

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