Sharepoint won't create alerts for external users

Question

Sharepoint won't create alerts for external users

Azazel90 396

I'm trying to create email alerts if anything in my Sharepoint Documents library gets modifed. I have checked the necessary settings suggested in this topic: https://social.technet.microsoft.com/Forums/en-US/1045c5b8-f81c-4975-b6c5-e4ee7bf0e0d0/sharepoint-online-send-alert-to-external-users?forum=onlineservicessharepoint

But it didn't help. I have an external user in my tenant, with a gmail address and I can share content with this user without any issues. But when I try to create an alert and I set only this user as a recipient of the alert emails then hit OK, the alert won't be created. No error messages, no warnings, nothing. It just won't appear in the list of alerts. If I create an alert with an internal user's email address set as recipient, it will be created immediately. Do you have any suggestions? (Please do not suggest any solutions posted at the linked forum topic, I have tried all of those already).

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JoyZ 18,111

@Azazel90 ,

Per my test, we can view or cancel an alert for another person on SharePoint via site settings>User alerts under Site Administration:

In addition, please check the spam folder of gmail, alert emails from "******@sharepointonline.com" will be redirected to gmail spam folder by default:

As a workaround, we suggest you create a rule in gmail to avoid it, try as following:

1.Click settings>see all settings in gmail page:

2.Navigate to Filters and Blocked Addresses option and create a new filter as shown below:

3.If the from address is ******@sharepointonline.com, Never send it to spam:

4.After that, the new alert email will appear in the inbox:

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Azazel90 396 Reputation points

2021-10-13T07:00:10.647+00:00

First of all, thank you. I can see the previously created alerts by following the steps in your first picture. But... Is this really the only way to see them? I mean, I am the admin of the sharepoint site, in fact my user the global admin of the tenant. If I create alerts for a sharepoint document library, is there really no other way I can see those alerts? Can I make them visible by default when created? We're trying to implement these kind of alerts for ordinary users and if this is the only way for them to see the alerts they've created then starting to use Sharepoint was a mistake :(
JoyZ 18,111 Reputation points

2021-10-13T07:14:44.103+00:00

@Azazel90 ,

Each user can see the alerts created for themselves in the list/library directly:

If I am the global admin of the tenant, then I create a alert for user A, I will not see the alert under "Manage my alerts", since this alert is not created for me, we need to access the site settings>User alerts under Site Administration, however when user A click "Manage my alerts" in this list/library, it will appear in it.

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Sharepoint won't create alerts for external users

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