HOTMAIL ACCESS

Question

Hi, I can access my personal hotmail account ( ******@hotmail.com ) through may personal PC and through my cell phone however, when I try to access it through the internet browser ( chrome, firefox etc) I don't have acess. Could you please assist ?

Answer 1

Use the same official Outlook.com sign-in path that works on the PC/phone, then narrow down whether the problem is the browser profile, extensions, or the network.

1. Use the official Outlook.com sign-in page
   • In Chrome or Firefox, go to the official Outlook.com/Hotmail sign-in page: outlook.live.com (or the Sign in link provided for Outlook.com/Hotmail).
   • Enter the same Microsoft account username and password that already work on the personal PC and cell phone.
2. Run the Outlook.com / Microsoft account troubleshooter
   • If sign-in fails (error message, loop, or blank page), run the official sign-in troubleshooter for Microsoft accounts/Outlook.com from the Hotmail/Outlook.com help page.
   • The troubleshooter will guide through:
     • Verifying the username and password.
     • Resetting the password if needed.
     • Checking for account issues such as unusual sign-in activity or a blocked account.
3. Check for account or service issues
   • The Hotmail/Outlook.com password is the same as the Microsoft account password. If sign-in works on some devices, the account itself is generally valid.
   • If sign-in works but Outlook.com does not load correctly (mailbox not showing, errors after sign-in), check the Outlook.com service status from the Hotmail sign-in help page. If the status is not green/normal, wait until the service is running normally and try again.
4. Test in a private/incognito window
   • In Chrome: press Ctrl+Shift+N (or use the menu → New incognito window).
   • In Firefox: press Ctrl+Shift+P (or menu → New private window).
   • In that private window, go to outlook.live.com and sign in.
   • If Outlook.com works in private/incognito but not in a normal window, the issue is usually caused by cached data or extensions in the normal profile.
5. Clear browser data and disable extensions (if private mode works)
   • Clear cookies/cache for Outlook.com:
     • In Chrome/Firefox settings, clear browsing data (focus on cookies and cached images/files). Then close and reopen the browser.
   • Disable all extensions/add-ons:
     • In Firefox, disable all extensions, then try to access outlook.live.com again.
     • In Chrome, disable all extensions and retry.
   • If Outlook.com starts working, re-enable extensions one by one to find the one causing the issue.
6. Try another browser and/or network
   • If the issue appears only in one browser, reset that browser’s settings to default and try again.
   • If all browsers on a specific network fail but the same account works on other networks (for example, mobile data), check the network/router configuration (firewall, filtering, VPN, or proxy) that might be blocking or altering Outlook.com traffic.
7. Use the account troubleshooter if still unable to sign in
   • If sign-in still fails in all browsers and networks, use the Start troubleshooter / Open account troubleshooter link from the Outlook.com/Hotmail sign-in help pages.
   • Follow all steps in the troubleshooter to verify identity and fix sign-in problems.

If after these steps access is still not possible in any browser, use the support/contact options linked from the Outlook.com/Hotmail sign-in help pages to escalate the issue, as further investigation of the specific account or sign-in logs may be required.

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References:

• How to sign in to Hotmail
• How to sign in to Outlook.com
• Can't log into Hotmail on Firefox anymore - Microsoft Q&A