Is this email from an authentic Microsoft employee? his email: ******@mail.support.microsoft.com

Question

Hello, 

 

Thank you for contacting Microsoft Support.

 

My name is Osasere and I am the Support Engineer who will be working with you on this case from now on.

 

I will review the details you have provided and get back to you via phone as soonest time possible.

 

For your reference, Microsoft will never ask for your password as part of any support interaction. Also, please do not send any financial or personal information at any given circumstances.

 

If you have any update or additional concerns, please feel free to let me know.

My goal is to ensure that your experience with Microsoft Technical Support leaves you very satisfied with our products and services.

 

Disclaimer: Please be advised that during troubleshooting, we might request for a remote session to view your desktop; rest assured that we will only view and give instructions to you on what to do but we will not take control of your computer. Before allowing us to view your desktop, please make sure to close all confidential information. Feel free to terminate the remote session at any time by closing the remote session application.

 

Remote Session: aka.ms/help

Thank you for choosing Microsoft

 

 

 

Omorogbe Osasere

Email Address: <Mod remove PII> @office365support.com

Microsoft SMB O365 Support

Working Hours: Monday - Friday | 5:30:00PM - 1:30:00AM (UTC+1)

If you have any feedback about my work, please do not hesitate to contact my Technical Lead or Team Manager.

Technical Lead: <Mod remove PII> | <Mod remove PII> @office365support.com

Team Manager: <Mod remove PII> | <Mod remove PII> @office365support.com

Technical Adviser: <Mod remove PII> | <Mod remove PII> @microsoft.com

To have consistent support experience, we recommend that you REPLY ALL when responding to this email message

Answer 1

The domains listed as used by Microsoft support are:

1. microsoft.com
2. microsoftsupport.com
3. mail.support.microsoft.com
4. office365support.com
5. techsupport.microsoft.com

The email address ******@mail.support.microsoft.com matches one of the documented Microsoft support domains, and the addresses ******@office365support.com also match another documented Microsoft support domain.

For Microsoft account notifications (such as verification codes), Microsoft also uses @accountprotection.microsoft.com.

Even when a domain looks correct, standard phishing precautions still apply:

1. Verify the sender domain exactly matches one of the trusted domains above (watch for subtle misspellings like micros0ft.com or extra words/characters).
2. In Outlook, check for any warning banners such as “we could not verify the sender,” or a ? in the sender image, which indicate the sender could not be authenticated.
3. Hover over any links (without clicking) to ensure they go to legitimate Microsoft addresses and not unrelated or numeric URLs.
4. Do not provide passwords, financial data, or other sensitive information by email.

If the message still seems suspicious, do not reply or click links/attachments. Instead, go directly to Microsoft’s official support site or account portal in a new browser window and verify any case or billing information there. Suspicious messages can be reported as phishing using the guidance in Protect yourself from phishing.

---

References:

• How to determine if an email from Microsoft support is genuine
• Can I trust email from the Microsoft account team?
• Protect yourself from phishing
• Phishing and suspicious behavior in Outlook

Answer 2

Hello @Isabel Lopez,

Thank you for your question.

To help verify this properly, could you please share your support ticket number with me. This will allow me to check the relevant information and confirm whether the email you received is associated with an official Microsoft Support case.

For security and privacy reasons, I have sent you a private message. Please click “View message” to review it and respond with the requested details there.

Thank you for your cooperation, and I look forward to your update.

Kind regards,

---

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread