Cannot Open SDM

Amalia Kusuma Dewi 1 Reputation point
2021-10-12T10:39:53.883+00:00
  1. Make a note of the exact time of the day, and start a new download. This will help them look in their logs to find the exact event on their side. (you should also probably note your timezone!)
    10.30 AM BST London
  2. Note exactly what file you downloaded.
    139835-1.png
  3. When you get an error, make a note of what the error is, and any other details about it that describe it (i.e. it happened at 38% complete, include a screenshot).
    139836-2.png
    139865-3.png
  4. Identify your DNS IP address by navigating to: http://www.damia.com/whatismydns/.
    172.20.0.1
  5. Identify your IP address at http://whatismyip.akamai.com.
    217.150.101.231
  6. The resolved ip address you see for software.dreamspark.com. You can get this by opening a command window (click start, then type cmd), and then at the prompt typing "nslookup software.dreamspark.com." and noting the output Addresses.

Server: 172.20.0.1
Address: 172.20.0.1#53

Non-authoritative answer:
software.dreamspark.com canonical name = msdnaa.vo.msecnd.net.
msdnaa.vo.msecnd.net canonical name = cs9.wpc.v0cdn.net.
Name: cs9.wpc.v0cdn.net
Address: 152.199.19.161

  1. Your location. I don’t think they need any more information than what State or Country you're in
    London, United Kingdom
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  1. KarishmaTiwari-MSFT 18,527 Reputation points Microsoft Employee
    2021-10-15T19:39:56.553+00:00

    Apologies. Currently, SDM is not supported on Microsoft Q&A.

    Please post your thread on this forum and SDM experts will help you there : https://social.technet.microsoft.com/Forums/windows/en-US/8f867d0b-56fb-41e0-81ef-663708eb02de/secure-download-manager?forum=w7itprosecurity

    You can also post your question here: https://answers.microsoft.com/en-us/windows/forum/all/secure-download-manager-will-not-open-when-i/b9239662-8024-41ac-af72-02fa12822185

    Thanks.

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