question

AmaliaKusumaDewi-9699 avatar image
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AmaliaKusumaDewi-9699 asked karishmatiwari-msft edited

Cannot Open SDM

  1.  Make a note of the exact time of the day, and start a new download.  This will help them look in their logs to find the exact event on their side.  (you should also probably note your timezone!)
    

10.30 AM BST London

  1.  Note exactly what file you downloaded. 
    

139835-1.png


  1.  When you get an error, make a note of what the error is, and any other details about it that describe it (i.e. it happened at 38% complete, include a screenshot).   
    

139836-2.png
139865-3.png

  1.  Identify your DNS IP address by navigating to: http://www.damia.com/whatismydns/.  
    

172.20.0.1

  1.  Identify your IP address at http://whatismyip.akamai.com.  
    

217.150.101.231

  1.  The resolved ip address you see for software.dreamspark.com.  You can get this by opening a command window (click start, then type cmd), and then at the prompt typing "nslookup software.dreamspark.com."  and noting the output Addresses. 
    

Server: 172.20.0.1
Address: 172.20.0.1#53

Non-authoritative answer:
software.dreamspark.com canonical name = msdnaa.vo.msecnd.net.
msdnaa.vo.msecnd.net canonical name = cs9.wpc.v0cdn.net.
Name: cs9.wpc.v0cdn.net
Address: 152.199.19.161


  1.  Your location.  I don’t think they need any more information than what State or Country you're in
    

London, United Kingdom


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Hi, We need more information from you to understand it better.
1. Can you please describe your scenario in detail?
2. What Azure services/products is this issue related to?
3. What's your end goal and share any documentation url you are using to achieve it.

Thanks.

0 Votes 0 ·

Microsoft Secure Download Manager (SDM).

I was about to download several applications from my uni website, the step informed was to download the SDM, then SDX.
But after I download SDM, I could not open the SDM, so I cannot download applications from the uni website.

my end goal is to be able to download all those applications such as stata, etc by following the instruction from the uni website to download and install SDM/Secure Download Manager, then open the SDX file.

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1 Answer

karishmatiwari-msft avatar image
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karishmatiwari-msft answered karishmatiwari-msft edited

Apologies. Currently, SDM is not supported on Microsoft Q&A.

Please post your thread on this forum and SDM experts will help you there : https://social.technet.microsoft.com/Forums/windows/en-US/8f867d0b-56fb-41e0-81ef-663708eb02de/secure-download-manager?forum=w7itprosecurity

You can also post your question here: https://answers.microsoft.com/en-us/windows/forum/all/secure-download-manager-will-not-open-when-i/b9239662-8024-41ac-af72-02fa12822185

Thanks.

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