Can't access web email.

Question

I can't get access to my emails on the web. A while back my account was hacked and since then I can't sign in.

I do have an account. Paid for the yearly access ~ $130.00

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. Can you share what made you think the accounts were hacked?
2. Does it look like the email address linked to your account was changed?
3. What exact error message you're encountering when trying to sign in?

Also, please try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

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