Sharing MS365

Question

I have a MS365 Family subscription. I also have two (2) email addresses on my account. Those email addresses are "@outlook.com" and "@icloud.com." I normally use the icloud.com address. As I attempt to share my MS365 subscription the icloud.com email shows that I do not have a subscription. However, for some reason the system doesn't allow me to share the subscription under the outlook.com account. I am confused and could use some help. Can you help me?

Answer 1

Hi Joe,

Did you buy the subscription from the Apple Store or direct from Microsoft Store?

On the Services page you mentioned, there is no subscription active with Outlook address, correct?

I am eager to hear back from you to find a solution.

Answer 2

When I go to "To resolve and share the subscription:

1. Identify the subscription owner account
   1. Go to the Microsoft account Services & subscriptions page: https://account.microsoft.com/services
   2. Sign in first with the outlook.com address.
   3. Check whether Microsoft 365 Family appears and whether there is a Share or Share subscription / Start sharing button.

per the instructions, I am already signed in with my icloud.com address -> b. above is not an option. What do I do?