Direct Debit

Question

Each month, £1.99 leaves my bank account as a payment to Microsoft, but I can not work out what it is that I am paying for.

Please can you help me identify this?

Answer 1

Hello, good day and thanks for your question. Sorry to know on what happened. Please see the link below to check on what is the related billing charge for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If there is no other order or subscription that is present on your account this means that the payment method or the card that you are using got caught somewhere from the last time that you have used it and this has caused an unauthorized charge and in this case it is best to reach out to the bank to block and replace your card to avoid additional or future unwanted charge/s. It is also a good measure to temporarily lock it from the bank's website or the bank's mobile app as soon as possible and request for a refund from the bank from the fraudulent charge that happened.

Answer 2

Have a look at:

How to investigate a billing charge from Microsoft