az900 certification exam discount code missing

Question

I did not receive the actual discount code in the email from Microsoft which stated that I qualified for a 50% discount on the Microsoft Azure Fundamentals Certification exam AZ900 (see attached). The discount code was NOT in the email at all. I checked the email 18,000 times and do not see the discount code in the email message. I followed all of the instructions provided in both the email and in certification page (https://learn.microsoft.com/en-us/credentials/support/redeem-discounts) and never saw the discount code. When I clicked on the screen where you enter payment and billing information, and selected “Add Voucher or Promo Code”, there were no on-screen instructions to redeem my voucher, it was blank. PLEASE HELP!!!! I need this 50% discount code. Thank you.

Answer 1

The discount is applied to the Microsoft Learn profile for the email address used to register for the event. The discount is automatically applied at the final stage of checkout. The voucher will be applied five business days after the event.

Answer 2

The 50% discount for Microsoft certification exams is often applied directly through the Microsoft Learn/Pearson VUE registration flow rather than being sent as a visible “code” in email.

Key points and steps to verify:

1. Discounts are tied to the email address
   • For event- or promotion-based offers, the discount is associated with the email address used to qualify (for example, the email used to register for a webinar or challenge, or the email on the Microsoft Learn profile).
   • On the “Exam Discounts” or profile transfer screen, the same contact email that received the qualification email must be used. If a different email is used, the discount will not appear.
2. How the discount is applied during registration
   • Start from the AZ‑900 exam page and select Schedule exam (or Schedule through Pearson Vue where applicable).
   • Sign in with the Microsoft account that has the qualifying Learn profile.
   • Complete the Certification Profile / “Transfer to Pearson VUE” form using the same contact email that received the qualification email.
   • Continue to Pearson VUE, choose exam options, and proceed to the Cart.
   • If eligible, the discount is automatically applied at checkout; no manual code entry is required. This is the same behavior described for employee/event discounts and other voucher-based offers.
3. When a separate voucher code is used
   • In some sweepstakes or Applied Skills promotions, Pearson VUE sends a separate email that contains a voucher code and instructions. In those cases, the code is entered on the Pearson VUE payment screen under Add Voucher or Promo Code.
   • If the email explicitly states that a voucher code will be provided and none appears, or the Add Voucher or Promo Code section remains blank after following the documented steps, direct support is required.
4. What to do next
   • Confirm that the Microsoft account and contact email used in the Learn profile and Pearson VUE transfer form exactly match the email that received the qualification message.
   • If the discount still does not appear in the Pearson VUE cart and no voucher code is visible in any email from Pearson VUE or Microsoft, open a ticket with Credentials Support so the promotion and account can be checked and, if applicable, the voucher or discount can be reissued.

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References:

• Vouchers and redeeming discounts
• How to redeem your Microsoft Ignite Challenge Sweepstakes prize
• Microsoft Credentials AI Challenge Sweepstakes Frequently asked questions
• Microsoft Applied Skills Sweepstakes Official Rules
• Updates on Microsoft Beta Exam Program: Read This!
• Certifications for students
• Redeem Microsoft voucher for a certification exam - Microsoft Q&A