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Hotmail Log-in issues

Jamie F 5 Reputation points
2026-04-27T16:59:45.69+00:00

Today, every time I try to open Hotmail through Outlook on my phone, it's asking for my password. The phone number verification system says it isn't working. Initially, I could enter my password and get it, but now it is saying I have used an incorrect password too many times. I don't think I have the incorrect password? I tried deleting and adding the app and that didn't work. Then I got on my desktop and I'm logged in but trying to set up a recovery email or do anything on my account, it's asking me to log in and says my password is wrong. I'm afraid I'm going to get locked out. I can still access email on my desktop but not my phone.

Outlook | Outlook for mobile | Outlook for iOS | For home

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  1. Virginia M 41,105 Reputation points Independent Advisor
    2026-04-27T17:46:31.0933333+00:00

    Hello, I’m Virginia a fellow Windows user.

    Outlook is down which is affecting authentication.

    Confirmation here: [[https://status.cloud.microsoft](https://status.cloud.microsoft/)] scroll down the page & click on Show Product.

    Your problem may be related to that.

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