Help please

Question

I’m having a problem changing my phone number I need someone to contact me so I can change it

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

May I please confirm what you’re trying to change?

• The phone number on your Microsoft account that you use to sign in ("Manage how you sign in to your account" page): https://account.live.com/names/manage (you can use this number to sign in to your account instead of your email address)

OR

• The alternate recovery phone number on your Microsoft account, which is used to verify your identity during the sign-in: https://account.live.com/proofs/Manage (You will receive the SMS Code to confirm your identity)

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Answer 2

To change the phone number on a Microsoft account and get direct help, use Microsoft Support rather than waiting for someone to contact proactively.

For phone-based help, use the customer service phone directory and then choose the path that matches the type of account (personal vs. business):

1. Go to the customer service phone numbers page: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
2. If this is a personal/home Outlook/Microsoft account, use the “Get Help” option on that page if a phone option is not shown for the region.
3. If this is a business/organization account, use the phone number shown for the region and follow the prompts to reach support.

Support can then assist with identity verification and with issues changing or confirming the phone number on the account.

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References:

• I need to talk to someone!! - Microsoft Q&A
• I need a phone number for Microsoft support - Microsoft Q&A